Apartment Concierge - 2nd Shift
Cleveland, OH 44113 US
We are searching for motivated customer service experts to fill Apartment Concierge roles! If you’re looking for full or part-time opportunities, work well in fast-paced environments, and are a people person through and through this is the position for you.
The shift is 3:00 p.m. to 11:00 p.m.
Our goal is to find you work fast, so our hiring process is quick and can easily be completed online. Don’t miss out on a great work opportunity– InterSolutions offers, industry training, career coaching, referral bonuses and permanent placement opportunities. Apply today!
Essential Job Function:
- Create an upbeat and friendly climate by standing, smiling, and greeting all residents and guests
- Oversee the lobby and front desk area by answering phones and greeting residents, guests, and vendors
- Provide first-line customer service for all resident requests, issues, and service requests
- Follow up on all completed requests ensuring resident satisfaction
- Follow applicable emergency procedures and contact applicable public service response organizations in case of an emergency
- Monitor all common areas ensuring proper upkeep and cleanliness
- Customer service experience required
- Exceptional phone etiquette and communication, organization and management skills
- Detail-oriented and responsible
- Excellent follow-up and follow-through skills
- Ability to work independently with minimal supervision
- Ability to diplomatically enforce guidelines and handle difficult situations
- Intermediate computer skills including Microsoft Word, Outlook, Excel, Data entry
- Must be able to stand 70% of the time and lift 20 lb packages