Apartment Concierge - 2nd Shift

Cleveland, OH

Position: Concierge Job Number: 970394 Pay Rate: $16 - $17 / Hour

Job Description

We are searching for motivated customer service experts to fill Apartment Concierge roles! If you’re looking for full or part-time opportunities, work well in fast-paced environments, and are a people person through and through this is the position for you.

The shift is 3:00 p.m. to 11:00 p.m.

Our goal is to find you work fast, so our hiring process is quick and can easily be completed online. Don’t miss out on a great work opportunity– InterSolutions offers, industry training, career coaching, referral bonuses and permanent placement opportunities. Apply today!

Essential Job Function:

  • Create an upbeat and friendly climate by standing, smiling, and greeting all residents and guests
  • Oversee the lobby and front desk area by answering phones and greeting residents, guests, and vendors
  • Provide first-line customer service for all resident requests, issues, and service requests
  • Follow up on all completed requests ensuring resident satisfaction
  • Follow applicable emergency procedures and contact applicable public service response organizations in case of an emergency
  • Monitor all common areas ensuring proper upkeep and cleanliness

Job Requirements

  • Customer service experience required
  • Exceptional phone etiquette and communication, organization and management skills
  • Detail-oriented and responsible
  • Excellent follow-up and follow-through skills
  • Ability to work independently with minimal supervision
  • Ability to diplomatically enforce guidelines and handle difficult situations
  • Intermediate computer skills including Microsoft Word, Outlook, Excel, Data entry
  • Must be able to stand 70% of the time and lift 20 lb packages
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