Apartment Concierge - 1st Shift

Saint Louis, MO

Position: Concierge Job Number: 972368 Pay Rate: $15 - $18 / Hour

Job Description

InterSolutions is seeking Concierge professionals ready to provide apartment residents with exceptional service in St. Louis, MO. This position is first shift (8:30am to 5:00pm) Monday through Friday.

This opportunity is with one of our Luxury Apartment clients. If you are great at multitasking in a fast-paced environment and are skilled at resolving customer concerns you may be the perfect fit!

Essential Job Functions:

  • Create an upbeat and friendly climate by standing, smiling, and greeting all residents and guests
  • Oversee the lobby and front desk area by answering phones and greeting residents, guests, and vendors
  • Provide first-line customer service for all resident requests, issues, and service requests
  • Follow up on all completed requests ensuring resident satisfaction
  • Follow applicable emergency procedures and contact applicable public service response organization in case of an emergency
  • Monitor all common areas ensuring proper upkeep and cleanliness

Job Requirements

  • A minimum of two years of successful experience in a customer-facing service role
  • Exceptional phone etiquette and welcoming skills
  • Superior organizational skills, and ability to handle multiple tasks
  • Detail-oriented while handling others belongings such as keys, packages, dry cleaning
  • Excellent follow-up and follow-through skills
  • Ability to communicate effectively both in writing and verbally
  • Ability to work independently with minimal supervision
  • Ability to diplomatically enforce guidelines and handle difficult situations
  • Intermediate computer skills including Microsoft Word, Outlook, Excel, Data entry
  • Must be able to stand 70% of the time and lift 20 lb packages
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